Philips, together with Flex, has built a successful refurbishment program across Europe—transforming returned products into a valuable part of their circularity strategy. In this session, they’ll share the story behind the program’s creation, its growth and scale, and the key lessons learned along the way. Designed for reverse logistics professionals and brands looking to unlock more value from returns, this conversation offers practical insights, candid reflections, and actionable ideas to strengthen your own circular and sustainability initiatives.