Roundtables

Expert-led discussions for returns and reverse logistics professionals

NRF Rev Roundtables are intimate, expert-led discussions designed for returns and reverse logistics professionals. These sessions give you dedicated time to connect with peers, share challenges and crowdsource solutions in real time.

Bring your toughest returns issues to the table — and tap into the collective experience of fellow attendees who are rethinking the post-sale lifecycle.

 
A group of attendees seated in a well-lit conference hall, attentively watching a panel discussion on stage.

Circular economy & sustainability


  • Circular/Sustainability: Lessons from Europe

  • Circularity metrics and tracking

  • Designing products for circularity: challenges and opportunities

  • Impacts of tariffs on circularity

  • Investor corner: Investing in circularity

  • Measuring circular business model ROI

  • Role of reverse logistics in achieving ESG goals

Attendees in a session at NRF Rev

Operations & supply chain strategy


  • Designing supply chain networks for reverse logistics

  • International exports: Rules & regs

  • Managing spare parts and warranty returns

  • Product donations: When and why?

  • Product liquidation: Deep dive

  • Recycling markets best practices

  • Repair or recycle: Calculating the ROI

  • Reverse logistics KPIs and benchmarking

  • Reverse logistics: Outsourcing pros and cons

  • Selecting a third-party logistics partner

  • Sorting and grading textile returns and donations

Consumer behavior & engagement


  • Products returns & consumer mindset

  • Psychology of returns: how policy affects behavior

  • Reducing returns through personalization

  • Refurbished products: Building trust for resale

Attendees in a session at NRF Rev

Retail returns management


  • Apparel: Intentional returns best practices

  • Finance exec deep dive: What to measure

  • Free returns: Sustainability and margin impact

  • Improving the customer returns experience

  • Influencing consumer behavior to reduce returns

  • Managing returns in omnichannel retail

  • Return fraud: Detection and prevention strategies

  • Return policy optimization: Profits and customer satisfaction

  • Returnless refunds: When and why?

  • Returns and building brand loyalty

  • Returns forecasting

  • Returns fraud reduction strategy

  • Returns management: Retail-manufacturer collaboration

  • Returns reduction: Strategies for retailers

  • Returns: A CX differentiator

  • Secondary market: Addressing critical returns challenges

  • Solving returns

Reverse logistics in specific industries


  • Electronics and e-waste recovery strategies

  • Reverse logistics strategies: Fashion and apparel

A person fills out a return form at a wooden table, preparing to send back purchased items. A cardboard box holds folded clothes with tags still attached and a pair of black loafers. Nearby are a smartphone, an open laptop, and the partially completed form. The scene reflects a typical home-based product return process in e-commerce.

Policy, regulation & compliance


  • Extended Producer Responsibility (EPR) Deep Dive

  • Extended Producer Responsibility Laws

  • Right-to-repair: Regulatory landscape

  • What consumers & regulators should know about returns

Attendees in a session at NRF Rev

Technology & Innovation


  • Automation in reverse logistics

  • B2B resale and recommerce practices

  • Closing the loop with post-consumer tracking

  • Digital passport: Deep dive

  • Predictive analytics for returns forecasting

  • Resale platforms: Selection and implementation

  • Reverse vending machines: Electronics

  • Robotics in returns processing

  • Smart labeling in reverse logistics

  • Strengthening Systems and Amplifying AI Performance

  • Using AI/ML in reverse logistics

Roundtable schedule


Sunday, January 11

10:00am - 10:45am

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

12:00pm - 12:45pm

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

3:30pm - 4:15pm

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

Monday, January 12

10:00am - 10:45am

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

12:00pm - 12:45pm

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

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New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

New York Ballroom, Level 3

3:30pm - 4:15pm

New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

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New York Ballroom, Level 3

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